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Over 140 Facebook Moderators in Kenya Diagnosed With PTSD in Mass Scale Lawsuit, Report Says

© Getty Images / FG TradeA frustrated African woman, an image of illustration
A frustrated African woman, an image of illustration - Sputnik Africa, 1920, 19.12.2024
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The case highlights the significant mental health toll on content moderators and raises concerns about working conditions and ethical treatment in the social media industry, a report noted.
A lawsuit against Facebook's* parent company Meta* and Samasource Kenya, which outsourced content moderation for Meta using African workers, alleges that 144 Facebook content moderators in Kenya developed post-traumatic stress disorder (PTSD), generalized anxiety disorder (GAD), and major depressive disorder (MDD) from exposure to graphic content, including murders, suicides, and child sexual abuse, said a UK newspaper, citing the head of mental health services at Kenyatta National hospital.
According to the report, the moderators, working in a demanding environment and paid significantly less than their US counterparts, experienced intense trauma leading to alcohol and drug abuse, relationship breakdowns, and fears for their safety.
"The evidence is indisputable: moderating Facebook is dangerous work that inflicts lifelong PTSD on almost everyone who moderates it," head of a UK-based non-profit organization that supported the court case Martha Dark was quoted as saying in the report.
Facebook's Meta logo sign is seen at the company headquarters in Menlo Park, Calif., on Oct. 28, 2021. - Sputnik Africa, 1920, 21.09.2024
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