Zimbabwe Sets Strict Service Delivery Benchmarks for Councils
Zimbabwe Sets Strict Service Delivery Benchmarks for Councils
The government has imposed mandatory minimum service standards on all 92 urban and rural councils, targeting water access, waste management, and road maintenance, according to local media. Key requirements include:
Water access
Potable water within 500m of urban households, 1km in rural areas.
48-hour resolution of water infrastructure failures.
Continuous safe water supply through pipes/boreholes.
Waste management
Twice-weekly refuse collection in high-density suburbs.
Weekly collections elsewhere.
Mandatory waste containment at all properties.
Road maintenance
Potholes repaired within 7 days of reporting.
Roads must meet SATCC quality standards (55%+ Visual Condition Index).
Functional traffic lights/signage at intersections.
Accountability measures include:
Quarterly inspections with performance scorecards.
Sanctions for non-compliance: Budget cuts to government intervention.
Councils encouraged to partner with the private sector/NGOs to address funding gaps.
"Authorities must explore innovative solutions to meet obligations," the policy, developed by the Ministry of Local Government, states, acknowledging challenges like outdated equipment and funding shortages.
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