On Monday, Ghana's Vice President Mahamudu Bawumia officially launched CitizenApp, an innovative digital platform designed to consolidate public services, making them more accessible, efficient, and convenient for the citizens.
"The CitizenApp [...] has been designed to give citizens a lifetime digital experience," Bawumia noted, underscoring the government’s continued commitment to digital transformation since 2017.
The CitizenApp is part of Ghana’s larger digitalization effort, aimed at improving public services and reducing bureaucratic hurdles.
"Building these digital foundations is essential to the transformation of a modern economy in this 4th Industrial Revolution," Bawumia stated.
He highlighted how the app’s launch complements the government’s previous achievements, including the biometric national identity card (GhanaCard), digital address system, and mobile money interoperability to promote financial inclusion.
Finance Minister Mohammed Amin Adam, who also spoke at the launch, emphasized the app's role in combating corruption and financial mismanagement in both the public and private sectors, according to media reports.
Calling the app a game-changer, Adam explained how the CitizenApp will propel Ghana into the next stage of its digital revolution by improving service delivery and creating job opportunities. Developed in collaboration with state and private agencies, the CitizenApp centralizes various essential services—from paying taxes to topping up electricity meters—making access to these services more streamlined and convenient for all Ghanaians.
Julie Essiam, Commissioner-General of the GRA, reportedly echoed these sentiments, remarking that the app "cuts through bureaucracy" and will make accessing public services a swift and stress-free experience for all.